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General Conditions

Introduction

These conditions regulate the use of this website and product purchases in it.

Please read the conditions carefully before using this website.

By using this website or placing an order through it, you are consenting to its being bound by these conditions. Therefore, if you do not agree to all the conditions, you should not use this web page.

These conditions may change without notice. It is your responsibility to make its periodic reading, since the conditions in force at the time of use of the website are those that will apply.


Our Data

This website operates under the designation Franco's Classic by Carater Elegante, headquartered at Rua do Gontim, n.º 77, r/c Dto-Frt, 4900-474 Viana do Castelo, Tax Identification Number: 514 801 492.


Your Data

Information or data provided by the customer will be treated in accordance with the Privacy Policy.

By using this website, the customer is consenting to the processing of his data and declares that all the data you provide to us are true and correspond to reality.


Using our website

This website is intended exclusively for audiences over 18 years old.

The client undertakes to use this website in compliance with the law, refraining from any activity that complies with the law, morals and good customs or rights of third parties.

If the customer making a false or fraudulent order, we have permission to cancel it and inform the competent authorities.

The customer undertakes to use this website only for inquiries or orders.

By placing an order the customer undertakes to provide us with their email address, postal address and other contact details, in a true and accurate manner. If you do not provide us with all the necessary information, we can not to proceed with your order.


Product Price and Shipping Costs

The prices of the products available on this website are indicated in Euros and already include VAT, and at the end of the order process, the total price will also include shipping costs.

The prices and products available on this website are only valid for purchases made on this website, which may not coincide with the physical store. Just as there may also be online exclusive promotions.

Prices of products featured on this website may change without notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Please note that even though the website is updated with extreme attention, it is possible that the price information on this website contains errors. We make no commitment to the offer and reserve the right to cancel your order should such an error occur.

The exact price of each shipment will depend on the number of products and the country of delivery.

Shipping charges will be billed for each order, that is, if the Customer orders more than one item, will only pay the shipping charges once, unless momentarily unavailable or delayed stock restocking, or in the event of manifest impossibility of joint delivery of an order too large, in these cases we reserve the right to split the delivery of the order, being the Customer notified by email.

At the time of delivery, the Customer must check the packaging and the products sent to verify its condition. If you notice any nonconformity or damage to the products you should not accept the delivery of the order.


Quality and Warranty

We do not sell second-hand products, defective or of lower quality than the standards on the market. Each product page shows its characteristics.

Product images and photographs, while trying to be as reliable as possible, are for illustrative purposes only, and you should consider color differences or appearance/shape that may also be due to your monitor and web browser, used by the Customer.

Therefore, we recommend the Customer to carefully and thoroughly consult the product and its characteristics, in order to be sure of them at the time of purchase.

All products have an identification label. Do not remove the label from the purchased product if you wish to return the purchased product.

If you choose to exercise the right of return of purchased products, we have the right not to accept the return of products that are returned without the label or that have been altered from their original condition or damaged.


Product Availability

In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order and the refund of the respective amount paid.


Payment

On this online sales website the payment methods available are PayPal and Bank Transfer, and no other payment method is accepted.

If your payment method is Paypal, the debit will be made when the order is finalized, and will be sent to PayPal's secure page. On the PayPal website, you will be authenticated where you should already have an account and credit card associated. Confirm the data and make the payment.

If your payment method through Bank Transfer, the respective payment details will be sent to the email indicated in the customer register. After making the payment you must send our proof of payment to our email.

The order will be sent after your payment has been validated. Failure to pay will lead to cancellation of the order.


Order

To order products on this website you must have an email account and your browser must be set to accept cookies and pop-ups to allow you to enjoy all navigability conditions.

Then it is enough for the Customer to browse and find in the pages of the online store, the items he wants to buy, adding them to the shopping basket.

In order to proceed with your order, the Customer must register, correctly indicating all the necessary data in the available form.

After reviewing your order and verifying that it is in compliance, the Customer must select the mode of payment, finalize your order, make your payment, thereby confirming the order.

After making your purchase, you will receive an automatic email confirming the transaction that should be printed or saved for your future reference. If the data is not correct you should request your change/correction by sending us an email using the email address you registered with.

If you do not receive your order confirmation email, please make sure it is in the "Spam/Junk Mail" folder or contact us so we can send you the details you need.


Delivery

After order confirmation and payment, you will be informed by e-mail of the confirmation of the order submission, accompanied by the object number.

The delivery of the order will be made at the address indicated by the customer.

The address indicated by the customer may be a private domicile, a place of work or any other address. The billing address and shipping address need not match.

If the order is not delivered because the address is incorrect or is not withdrawn within the stipulated time, will be charged the costs of the new shipment.

According to these conditions, the “delivery” must have been made or the order “delivered” when the customer or a third party designated by him is physically in possession of the products, as evidenced by the signature of the order receipt at the delivery address indicated.

We will not be responsible for failure in delivery of the order, or delay in performance of any obligation that is due to a force majeure event, this is an event, act or omission beyond its reasonable control.

We will try to deliver on time as far as commercially reasonable. We always do this as a rule, however, we cannot guarantee timely delivery.


Product Returns

The Customer has a period of 14 days from the date of delivery of the order, for the return of products.

Due to the nature of the products themselves, returns of underwear and swimsuits will not be accepted.

Product returns apply exclusively to products that may be returned under the same conditions as the customer received them. Please return the product using or including the original packaging. It should also include all product instructions, labels, documents and packaging.

No refunds will be made if the product has been used beyond simply opening the package or if it has been damaged. Therefore, the customer should be careful about the products while they are in their possession.

After reviewing the articles, we will let you know if you are entitled to a refund of the amounts paid.

In case of return, the amount paid for the returned products will be refunded. The customer will be responsible for the direct costs of product return.

Please note that if you decide to return the goods to us for collection, they will not be accepted and will be returned to the sender.

If you have any questions, you can contact us through our contact form or on +351 932 073 944.


Alternative Dispute Resolution

If, as a customer on this website, you feel that your rights have been violated, you may send your complaint to info@francosclassic.com for an out-of-court settlement.

Under Article 18 of Law N. 144/2015 of 8 September.

In the event of a consumer dispute, the consumer may refer to the alternative consumer dispute resolution entities available at http://www.consumidor.pt, in the list of RAL entities.