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Returns

The Customer has a period of 14 days from the date of delivery of the order, for the return of products.

Due to the nature of the products themselves, the return of underwear and swimsuits will not be accepted.

Product returns apply exclusively to products that may be returned under the same conditions as the customer received them. Please return the product using or including the original packaging. It should also include all product instructions, labels, documents and packaging.

No refunds will be made if the product has been used beyond simply opening the package or if it has been damaged. Therefore, the customer should be careful about the products while they are in their possession.

After reviewing the products, we will let you know if you are entitled to a refund of the amounts paid.

Once the return is confirmed, the amount paid for the returned products will be refunded. The customer will be responsible for the direct costs of product return.

Please note that if you decide to return the goods to us for collection, they will not be accepted and will be returned to the sender.

Product returns apply exclusively to products that may be returned under the same conditions as the customer received them.

For the return, send the desired products to:
Carater Elegante
Rua do Gontim, n.º 77, R/C Dto-Frt
4900-474 Viana do Castelo - Portugal

For shipping, you may use the original packaging in which you received the order or another cardboard box, provided it is undamaged.

If you use the original packaging, empty it and put only the item you want to return.

If the box has any labels, stickers, or other materials from previous mailings, remove them and enter only your address as sender and ours as recipient.

Being the Customer responsible for shipping, we recommend that you use a service where there is proof/registration of shipment of the order.

If you have any questions, you can contact us through our contact form or on +351 932 073 944.